Mr. Tuấn Anh
Mr. Hoàng Ân
Mr. Tuấn Anh
WatchGuard® knows just how important support is when you are trying to secure your network with limited resources. You require greater knowledge and assistance in a world where security is becoming more critical. LiveSecurity Service gives you the backup you need, starting with an initial LiveSecurity subscription that supports you from the moment you activate your WatchGuard appliance.
Your LiveSecurity Service subscription provides access to telephone and web support from our team of security experts.
Hardware warranty with advance hardware replacement saves you time and money.
LiveSecurity gives you ongoing software updates to ensure your security is always working in top form.
WatchGuard security experts closely monitor daily security developments and emerging hacker techniques, delivering timely, concise security intelligence. LiveSecurity alerts, available by RSS feed, email, and at watchguardsecuritycenter.com, deliver threat information that is:
All WatchGuard products come with a LiveSecurity Service subscription to ensure you have support from the moment you activate your WatchGuard product. Multi-year subscriptions are available.
WatchGuard has different levels of support, designed to meet the varying needs of our customers. Support levels include our standard LiveSecurity Service, LiveSecurity Plus, LiveSecurity Gold, and LiveSecurity Platinum.
|Compare LiveSecurity Levels||Standard||Plus*||Gold**||Platinum|
|12x5 Support (6am - 6pm in your local time zone)||-||-||-|
|Single Incident After-Hours Upgrade||Fee-based|
|Number of support incidents per annual subscription||5||5||Unlimited||Unlimited|
|Three-incident Support Package||Purchased Separately||Purchased Separately|
|Technical Account Manager||-||-||-|
|Quarterly Account Review||-||-||-|
|Remote Installation Services||Fee-based||Fee-based||Fee-based||Fee-based|
|Software Updates and Patches|
|New Feature Releases|
|LiveSecurity Broadcast Updates and Alerts|
|Advanced Hardware Replacement|
|Spare and Replacement Parts||Purchased Separately||Purchased Separately||Purchased Separately||Purchased Separately|
|LiveSecurity Customer Portal|
|Product Documentation and Guides|
|Technical Training Materials|
|My Products Management Center|
|Moderated Customer Forums|
|Five (5) Year Maximum Length|